Introduction

Vyde Assistant ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer portal and services. By accessing or using our portal, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information

Name, email address, phone number, and billing address.

Payment information (processed securely through third-party payment processors).

b. Non-Personal Information

Usage data such as login times, device type, browser type, and pages viewed.

IP addresses and cookies for analytics and security purposes.

c. Information You Provide

Data you submit through forms, such as service preferences or uploaded documents.

Login credentials for tools or platforms required for service delivery.

2. How We Use Your Information

We use the information we collect to:

Provide and manage virtual assistant services.

Communicate with you regarding your account, services, and updates.

Process payments and maintain billing records.

Improve the functionality and security of our portal.

Analyze usage trends to enhance user experience.

3. How We Share Your Information

We do not sell or rent your information to third parties. We may share your information in the following circumstances:

Service Providers: Trusted third-party vendors who assist with payment processing, IT support, or analytics.

Legal Obligations: When required by law or to protect our rights and interests.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We implement strict security measures to protect your personal information, including:

Encryption of sensitive data during transmission.

Secure storage of information in compliance with industry standards.

Access controls to prevent unauthorized access to your account or data.

While we strive to protect your information, no system can guarantee absolute security. By using our portal, you acknowledge and accept this risk.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your login information for convenience.

Analyze usage patterns to improve portal performance.

Deliver personalized content based on your preferences.

You can manage or disable cookies through your browser settings, but some portal features may not function correctly without them.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Correction: Request access to your personal information or ask us to correct inaccuracies.

Deletion: Request the deletion of your personal data, subject to legal or contractual obligations.

Data Portability: Request a copy of your data in a commonly used format.

To exercise these rights, please contact us at 346-553-0300.

7. Third-Party Links

Our portal may contain links to external websites or tools. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any information.

8. Retention of Information

We retain your personal information only as long as necessary to:

Fulfill the purposes outlined in this policy.

Comply with legal or regulatory requirements.

When your data is no longer needed, we securely delete or anonymize it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or portal notifications. Your continued use of our portal after changes are made constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Phone: 346-553-0300

By using Vyde Assistants' customer portal, you acknowledge that you have read, understood, and agreed to this Privacy Policy